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IT Service Management

In modern organizations, beyond the need to manage IT technology, there is the need to design and implement best practices processes to optimize IT services. This is the focus of IT Service Management (ITSM) and IT Infrastructure Library (ITIL®).

In the recent years, Romanian companies started to adopt ITIL® due to its benefits: a much better alignment of IT services to business needs, and significant increases in productivity.

To answer these companies’ growing need for qualified ITIL® experts, we offer the following courses and certifications:

• Foundation Level Courses
     ITIL® v3 Foundation for Service Management (3 days)

• ITIL® v3 Intermediate Courses
     ITIL® v3 Capability Modules
     -Operational Support and Analysis (5 days)
     -Planning, Protection and Optimization (5 days)
     -Release, Control and Validation (5 days)
     -Service Offerings and Agreements (5 days)

     ITIL® v3 Lifecycle Modules
     -Service Strategy (3 days)
     -Service Design (3 days)
     -Service Transition (3 days)
     -Service Operation (3 days)
     -Continual Service Improvement (3 days)

     ITIL® v3 Expert Certification
     -Managing Across the Lifecycle (5 days)

• ITIL® v3 Bridge Courses
     - ITIL® v3 Foundation Bridge, Version 2 to Version 3 (2 days)
     - ITIL® v3 Managers Bridge, Version 2 to Version 3 (5 days)

• ITSM Generic Trainings
     - Help Desk Analyst (2 days)
     - Planning and Implementation Techniques for Service Management (2 days)
     - IT Service Continuity (2 days)
     - ITIL® Infrastructure Management (2 days)

For more details on our courses and how you can enrol, contact:
Tel: +4021 344 34 10 / +40723 355 887

To enrol directly to one of our courses, fill in the requested form.