• Services
• IT Consulting
• Software Outsourcing
• IT Support Outsourcing
  • IT Technical Support
  • Network Management
  • Site Support
  • Security Compliance Services
• Hardware & Networking

IT Technical Support

IT technical support is critical for the success of applications over the long term, to keep them flexible, powerful and fast.  With InCrys, you will have a staff of highly skilled professionals to assist you all the way in keeping your software robust and reliable.

We offer IT technical support for mid-sized and larger software providers, following two types of end-user support models: dedicated and shared. Both models offer support for multiple channels, including voice, email, and web mediums.

Some of our IT technical support services include:

•   L1/L2/L3 dedicated support

•   L1/L2 shared support

•   Private label support services

•   Global accessibility

•   Test labs for reproducing customer reported problems and documentation

•   Upload site for customer submissions of logs, data, etc.

•   Download site for patches, drivers, etc.

•   World-class infrastructure with global conference bridge

•   Patch management support

•   Functionality enhancement

•   New release migration support

Find out more about the way IT technical support from Romania can help you get the most of your IT.